Privacy Policy

1. Information We Collect

We collect information you provide directly to us when inquiring about or purchasing our services. This includes:

• Contact details (such as name, email address, and phone/WhatsApp number).
• Manuscript files, book details, author bios, and cover design preferences.
• Billing and payment information (processed securely through Stripe; we do not store your credit card details on our servers).

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and deliver the book formatting, design, and distribution services you request.
• Process payments and complete transaction milestones.
• Communicate with you regarding edits, files, project status, and publishing support.
• Send transactional notifications or updates regarding your project.

3. Information Sharing & Disclosure

We respect your privacy. Format2Flourish does not sell, rent, or trade your personal information to third parties. We only share information with trusted third-party service providers who assist us in operating our platform or completing your project, such as:

• Payment processors (Stripe) to secure transactions.
• Publishing platforms (Amazon KDP, IngramSpark) strictly for uploading files under your explicit direction.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information and manuscript files. All files are transferred over secure SSL-encrypted connections. Access to manuscript files is restricted to team members directly working on your project formatting and design.

5. Your Choices & Rights

You have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your personal information or formatting files from our systems after your project is completed and published.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date at the top.